Delivery & Returns
Domestic Returns (Within Australia)
The La Luna webstore offers returns and exchanges on all domestic orders within 14 days of placing your order.
Products must be unused, in "as new" condition with all original packaging intact. The buyer is responsible for return shipping and handling expenses and assumes responsibility for the goods until received by La Luna so please return items using a trackable service.
Please note, we do not accept returns on jewellery as it is against health regulations so please Choose carefully before purchasing.
all orders are shipped from our melbourne store unless we have sold out and therefore may be shipped from our perth stores. we use sendle courier services., You will be emailed tracking of your purchase.
our utmost special care has been taken into consideration when packing fragile items. if an item arrives broken, contact must be made immeditately via email and provide detailed images of any damaged items.
special orders require a 50% deposit and can be purchased through in store or via Phone/Email and direct bank deposit.
International customers - we are not offering international shipping at this stage. If you would like to contact us. please use the form.
How to lodge a return:
Return / Exchange Info
Do NOT send any returns to La Luna prior to speaking to the customer service staff by email or lodging a return. You must be issued a return authorisation prior to sending any goods. Packages sent without first contacting us will NOT be accepted.
For any returned items, you will NOT be refunded the original cost of shipping.
Sale items can not be returned are exchanged, all sale items sales are final.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• does not meet the products description or is not what you asked for or finally if the item cannot be easily fixed or repaired by us.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
if the item is deemed to have a major fault refunds will be made via the payment method used to purchase and will be processed within one week of receipt of the returned item/s.